Sharper image deep tissue massager troubleshooting guide

sharper image deep tissue massager troubleshooting

It has been a long time since massage guns were invented; they have recently become more popular. On the other hand, this is a gadget, and gadgets can break anytime. 

Have you ever been frustrated by a product that doesn’t work well? This sharper image deep tissue massager troubleshooting guide provides tips and tricks for troubleshooting and repairing your Sharper Image deep tissue massager.

What Causes a Massage Gun to Malfunction?

There is a possibility that some things might go wrong with the massage gun. The problems include, but are not limited to: the battery not holding a charge, the gun not turning on, the gun turning off suddenly, faulty parts, rattling noises, or motor seizing.

Since the battery is the most expensive module of massage guns, inexpensive models and lesser-known brands frequently have the most problems. Unfortunately, these brands may not be able to provide replacements or repairs.

Every electrical device has the potential to fail. However, if you don’t already own a massage gun, don’t let this discourage you from getting one. The benefits of using high-quality massage guns outweigh some of the risks you may encounter. 

Reasons Why a Massage Gun Battery Stops Charging: Solutions

Reasons Why a Massage Gun Battery Stops Charging: Solutions

1. Motor Overheating

The massage gun will automatically turn off if it becomes too hot. The problem usually occurs after you use a massage gun for an extended period. If you look at the sharper image of the deep tissue massager charging instructions, you will be able to see how long you might be able to use it before it overheats. 

2. Battery Overcharging

A sharper image massager should not be used continuously for more than 30-60 minutes. Depending on the battery power of a particular model, this might vary.

3. Loose Charging Connection

It is essential to charge the massage gun correctly. First, press the power key for eight to ten seconds; if the motor doesn’t start, the battery drains, and extreme pressure prevents it from starting and charging the gun with a USB-A to USB-C cable until the LED sparks are the easiest solution.

Loose Charging Connection

4. Faulty Battery Charger

If the charger is faulty, the massager will not charge properly. After you have finished charging the gun, remove the charger from the socket. 

Ensure the charger cable is in a safe location wherever it won’t be tripped over or stepped on. Immediately replace any defective chargers once they come to your attention to avoid electrical shock. 

How Do You Fix a Massage Gun Battery Issue?

Before reclaiming your sharper image power percussion deep tissue massager, you should analyze the problem since sometimes a massage gun can be fixed with only a few small adjustments. The following are two ways to fix the massager charging problem:

1. Check the Warranty Period

Does a warranty cover the massage gun? If this is the case, it would be best if you did not try to disassemble or repair it. 

YouTube has plenty of videos showing you how to do it step-by-step, but if your gun is still under warranty, you should not try to fix it.

Check the Warranty Period

2. Massage Gun Battery Replacement

The batteries used in massage guns are enclosed in a small plastic casing with a fastener on the back. To remove the battery, you need to unbolt the casing. A screw on the side of the casing holds the battery in place, and you can unscrew it to remove it. 

By removing the old battery, you could replace it with a new one. If you are not comfortable changing the battery yourself, you should get some professional help. Never try to replace the battery yourself without any prior knowledge.

Why is your massage gun not Turning On?

The maximum warranty offered by massage gun brands is one year. Therefore, it is important to know the following causes of yours stop working after weeks or months before tossing it out or buying a new one. 

Here are some reasons why your massager won’t turn on and how you can avoid them. 

1. Power Is Off

Perhaps the massage gun is not turned on correctly. For some guns, you must hold down the power key for 5-10 seconds before the power comes on.

2. Low Battery

There is an LED light that displays the device’s battery life and lets you know when the battery is fully charged. There may still be some power left in your device, so make sure to charge it before turning it back on again.

Using the massage gun while plugged into a power source is not recommended. Almost all the devices are equipped with a safety feature that prevents them from being powered on even when plugged into an electrical outlet.

3. Overheating

While overheating, most of the massage guns turn off automatically. When they are constantly used for 40-60 minutes, their motor stops working and turns off spontaneously. You should run the machine for 30 minutes at a time and rest for 5-10 minutes to let it cool down. 

When the device is overheated (been running for an hour), always let it rest for 25-30 minutes to cool down before reusing. Again, it is important to read the manual of your sharper image deep tissue massager to find out what the standard running time is since it may vary from one model to another.

Massage gun e1 error

Massage gun e1 error

When the battery power is less than 20%, the red light line at the bottom of the machine displays; when the battery power is less than 10%, the power display window displays E1, indicating that it needs to be charged.

Massage gun not charging

Several reasons your sharper image massage gun might not be charging. Possible reasons and solutions for massage guns include:

  • Ensure the charging wire is firmly connected to the massage gun and power supply. Reconnect it and give it another try if it isn’t.
  • There is a problem with the power supply. Check that the AC adapter is plugged in correctly and the outlet works if you use an AC adapter. Make sure the USB port is turned on and the cable is connected correctly if you use one.
  • There is an error with the battery: If it is defective, it must be replaced.
  • There is a problem with the massage gun: If it is broken, it must be replaced.
You've checked all these; it's still not turning on

It’s still not working after checking all these things

These are the most common reasons massage guns may not work. Unluckily, you may not be able to do much more independently. Still won’t work after fully charging? Get professional assistance.

1. See if you have a warranty

A one-year warranty covers your sharper image deep tissue massager device against manufacturing defects. The manufacturer covers you for one year from the date of purchase if your device fails due to a defect in materials or service! 

Otherwise, the manufacturer will replace the product for free! In addition, if your device needs to be returned, they will also cover shipping costs.

2. You shouldn’t try to fix it yourself

Do not attempt to repair a massage gun. These guns are often under warranty and should be serviced by an authorized company representative.

Sharper image deep tissue massager pro troubleshooting

Following are the steps to take in case of a failure:

1. Do not attempt to open or repair the gun yourself. 

2. Turn off the power and unplug the massage gun from the outlet.

3. Let the gadget cool off for a few minutes.

4. Charge the device for up to 3.5 hours with the power cable.

5. Contact Sharper Image Client Service if the problem persists.


Using your massage gun correctly will prevent your massage gun from not turning on and face other problems. However, you should contact your manufacturer if you have checked all the causes and your massage gun still won’t work. 

You should not try to fix it yourself since most massage guns require authorized repair. In addition, the gadget can be repaired or replaced free of charge if it is still within the one-year warranty period. Therefore, attempting to repair the product yourself may void the warranty.

Frequently Asked Questions:

Why is my Sharper Image massage gun not working? What do you do when your massage gun stops working?

If your massage gun stops working, you can try a few things. 

– Check to ensure it’s correctly turned on; let it cool and charge it. 
– Leaving the repairs to an expert is best. 
– Don’t wait until your massage gun breaks; fix each error immediately. 
– Maintain your massage gun regularly and follow the instructions above.

How do I reset my Sharper Image massage gun?

The process is straightforward – it just requires some cooling down time. Please allow the process to take more than 30 minutes. Generally, once it has cooled down enough, you should be able to turn it back on without any problems.

How do you take apart a Sharper Image massage gun?

Adding or removing add-ons is simple. A slight twist is all it takes to fit each attachment into the Hypervolt, and removing them is no different than pulling.

Can you overcharge a massage gun?

The massager gun should not be charged continuously for more than 30 to 60 minutes or overnight. Depending on the battery power of the specific model, this might differ.

How do I know if my massage gun is charging?

The red light on the charger plug indicates that it is charging. When it is fully charged, the light will turn green. Once the battery is fully charged, remove the lead from the charging port and unplug it from the wall socket while the massager is charging.