Arlo cameras are great options for home security. They can detect motion and start recording so you can see who is coming and going outside your home or inside, depending on where you install the device.
It can be incredibly frustrating when the technology, including your Arlo Pro 3 camera, is not connecting. Usually, when this happens, the fixes are relatively easy, but you have to know why it’s not connecting in the first place. Here’s everything you need to know about why your Arlo Pro 3 camera isn’t connecting and the solutions to the problem.
Why Are My Arlo Cameras Not Connecting?
There are a few reasons why your Arlo cameras aren’t connecting. The main reason has to do with your WiFi. It can be because the cameras are too far away from the router, your connection isn’t strong enough, or there’s a service outage in your area.
Arlo Camera Won’t Sync With the SmartHub or Base Station
People experience a significant issue with their Arlo cameras: they won’t sync with the SmartHub or the base station. If you see that there’s a WiFi connection on your Arlo Pro 3, but it’s not syncing to either of these devices, there are four things you need to try to get them to sync.
1. Correctly Sync the Base Station to the Camera
First, you’ll want to ensure you’re correctly syncing the base station to your camera. But how to sync an Arlo camera? You can do this by pressing the sync button on the top of your camera. When the blue LED light blinks, your camera will begin syncing with the base station. You will need to repeat these steps for each camera you try to sync.
2. Check the Battery Status
To check the battery status of your Arlo camera, you’ll log into your account on your computer or app on your phone. You’ll click on the camera you want to check the battery status and settings, and then scroll until you see how charged the battery is or isn’t. Sometimes when the battery is too low, it won’t stay synced to your SmartHub or base station.
3. Check the Base Station Status
Another thing you’ll want to check is the base station status. You can do this by looking at the LED light that indicates whether the base station has a connection to the internet. The LED light should be bright green. If it’s not, it’s offline, or there’s another issue going on.
4. Factory Reset
If everything fails, factory resetting your camera can help get everything running smoothly again. You’ll need to press and hold the sync button for 15 seconds until the LED light starts to flash amber. Let go of the button and let it flash this color three times. This will factory reset your Arlo Pro 3 camera.
Why Is Your Arlo Camera Not Connecting to App? Fix Arlo Connection Errors
Sometimes your Arlo camera will connect to your WiFi, but it’s not connecting in your app. This issue can be very frustrating when trying to use the app to see recorded videos or live footage of someone outside your home. Here’s what you can do if you have an Arlo camera not connecting to the Arlo app.
Fix 1: Uninstall & Reinstall Arlo App
Technology is terrific, but it’s not perfect. Sometimes the one thing you need to do is the simplest. You can uninstall the app and then reinstall it. Once you reinstall the app, try connecting your camera to the app and see if that fixes the problem. If that doesn’t work, you can move on to fix number two.
Fix 2: Reset Base Station
You’ll need a pen or paper clip to reset the base station. You’ll need this small tip to press and hold the reset button on the base station. The reset buttons are on the back of the base station, and you’ll hold it down for roughly ten seconds. All the LED lights will flash amber for a few seconds and then shut off. Then, they’ll start rebooting, and the reset is complete.
Fix 3: Check Battery Status In-Camera
Even if your camera does not connect to the app, you will see it listed if the camera ever synced. Next, you can click on the camera you want to check the battery status and settings. From there, you should be able to see the battery level of the Arlo Pro 3 camera. Charging the camera can solve a lot of connectivity issues.
Fix 4: Sync Arlo Camera To Base Station
Sometimes when your camera doesn’t sync to the base station, it won’t connect to the app. All you need to do is sync the camera to the base station by pressing the sync button on the camera.
Arlo Pro 3 Not Connecting to WiFi
Several troubleshooting fixes exist when your Arlo won’t connect to WiFi.
- Reset your WiFi
- Reset your camera
- Contact your provider to see if there’s a service outage in your area
Arlo App Not Working
When the app isn’t working, the best thing you can try is to uninstall the app and reinstall it. If this doesn’t fix your connectivity issues, you might want to try looking at your WiFi to see if there’s an issue with that which is causing your app not to work.
What To Do When Arlo Cannot Discover Your Device During Installation or Set Up Directly to a WiFi Router?
When your Arlo camera can’t discover your device during installation, here’s what you can do:
- Make sure you’re trying to connect the camera to a WiFi network of 2.4 GHz
- Make sure your phone and WiFi share the same connection.
- Make sure you’ve typed in the correct WiFi password
- Make sure that your device and WiFi router are close together
- Make sure the LED light is blinking blue when you’re trying to sync, or it’s not in sync mode
- Make sure you heard a chime noise when scanning the QR code
One or more of the above issues are probably why your Arlo can’t find your device. Fixing those and retrying should solve your problem.
What Do the Different LED Behaviors on My Arlo Camera Mean?
There are several different colors that the LED light on your Arlo camera can show. If the light isn’t showing any color, the camera is off or has less than 10% battery remaining. Here’s a quick rundown of the colors and what they mean:
- Slow blinking blue: The camera is in the process of parking with the SmartHub or base station
- Quick blinking blue: The camera has completed pairing
- Alternating blue and amber: It’s either resetting or a firmware update is in progress
- Slow blinking amber: The camera battery is low, but not at 10%, or there’s a connection error
- Quick blinking amber: The camera has failed to sync with the base station or SmartHub
How To Fix the Arlo Camera When It Does Not Respond?
You’ll want to get to the source of the problem. Whether it’s your WiFi or the mobile app, figuring out which one is the problem can ensure you do the correct fix. You can uninstall and reinstall the app and rest your WiFi before syncing your camera; this should solve all your connectivity issues.
If your Arlo Pro 3 camera is not connecting, you can rest assured there are several troubleshooting options. Most connectivity issues with the Arlo Pro 3 camera are easy to fix. You can check your WiFi and reset that, factory reset your camera or base station, and uninstall and reinstall your app. If for some reason, you still have issues after trying these fixes, you might need to contact Arlo for further assistance.
Frequently Asked Questions
To resync your Arlo Pro 3, you’ll want to un-sync the camera. Once you’ve done that, press the sync button on the top of your camera, wait for the flashing light to appear, and then let the syncing process complete.
Does your Arlo device appear offline? It can go offline because of a low battery or poor internet connection. Try charging your camera and checking your WiFi connection.
It’s possible that your internet isn’t strong enough, or your app has an issue. You can try uninstalling and reinstalling your app and then reconnecting your camera to the app.
Open your mobile app and then click on add new device. From there, select the Arlo camera from the list and tap connect. It will give you several prompts to follow. Follow those, and it should connect to the internet.
It cannot. If your mobile app connects to the 5 GHz WiFi, your camera will automatically connect to the 2.4 GHz WiFi.