The Akaso EK7000 camera is a sports-action camera designed for underwater use, at high speeds, and on bumpy terrain. It shoots video in 4k resolution at 30 frames per second and produces high-quality video even at high speeds.
The Akaso EK7000 has become immensely popular over the years, challenging the once uncontested GoPro. However, the EK7000 comes with an assortment of potential problems and issues. Read on to learn more about Akaso EK7000 troubleshooting.
Akaso EK7000 4K Troubleshooting
Despite the extreme durability of the camera, customers run into some common issues. Luckily, most common problems are easy to resolve with some troubleshooting.
Many issues occur due to user errors, dead batteries, or faulty parts. Scroll down to the applicable section if you’ve already diagnosed the problem. Otherwise, keep reading this Akaso EK7000 troubleshooting guide.
1. Make Sure To Have the App “iSmart DV” Downloaded
The Akaso EK7000 connects directly to your device and wifi, but you need the iSmart DV downloaded on your device.
Once you install the app, you must pair the camera to the device by pressing the down arrow button on the camera and selecting the camera in the device’s wifi settings.
What is the wifi password for Akaso EK7000?
Enter the password “1234567890” on the device when prompted.
2. The Remote Fails To Connect to the Camera
Making sure the Akaso EK7000 remote is fully operational is the next step in troubleshooting. Dead or almost dead batteries will cause the remote and/or camera to malfunction and or not work at all.
If the camera turns on, there is a good chance that the remote is the issue. You can replace the battery by removing the back panel on the remote, sliding out the old battery, and replacing it with a new one.
3. Make Sure the Remote Stays Dry By Placing It in a Waterproof Bag
If the remote isn’t working even after replacing the batteries, it means that the remote is entirely nonfunctional. This could be due to faulty parts, but it is more commonly due to the remote getting wet and malfunctioning.
The case for the camera and remote is waterproof, but the remote itself is not, so you would need to order a replacement remote if yours got wet.
4. Make Sure That the Camera Is Connected to the USB Power Supply
Another common issue with the Akaso EK7000 is its short battery life. Advertising for the Akaso EK7000 boasts a battery life of 90 minutes for recording video. Charge the camera on a USB power supply to ensure a full battery charge.
The blue light on the camera should be on when it is charging, turn off when it’s fully charged, and flash when it’s on.
5. The Camera’s Light Doesn’t Flash
If the camera doesn’t flash or light up when plugged into the charger, there is a problem occurring within the camera. It could be a dead battery or faulty parts, so you should start by ruling out a dead battery.
6. The Battery Has Reached the End of Its Life
When trying to determine if it’s the specific battery that is dead, you should remove the battery and re-insert it. It’s the most cliche tech advice out there, but it’s so common for a reason; it will put the camera through a complete reset and possibly fix any errors.
If the camera is still not working after re-inserting the battery, you should try a different battery. If other batteries work, then it is clear that the original battery was dead.
7. The Audio Sounds Grainy and Static
One of the biggest beginner mistakes with the Akaso EK7000 is with the audio. Customers commonly report the camera sounding grainy, but that is due to the microphone on the camera getting covered.
Many people accidentally cover the microphone on the camera, resulting in the camera not picking up the full range of sounds; as a result, cracking and popping occur in the audio.
8. The Camera Has Trouble Reading the SD Card
If the camera is not reading the inserted SD card, it is usually due to a few different things. Therefore, the first step should be removing and re-inserting the SD card.
The most common issue is that not all SD cards are compatible with the Akaso EK7000. Therefore, when you purchase an SD card, you should first consult the list of compatible SD cards. A rare error is improper formatting of the SD card, which you can fix with a quick google search.
9. The Camera Does Not Respond
If the camera is running slowly or freezing entirely, it could be any of the following issues.
- Dead or deteriorated battery
- Slow SD card
- SD card formatted improperly
- Software update needed
10. Dark Screen, Camera Screen Does Not Turn On Upon Pressing on the Button
Two scenarios could happen a faulty power button or faulty hardware inside the camera. The way to determine which of these two issues is present is to plug the camera in to charge.
If the blue light comes on when charging but the camera won’t turn on, it’s most likely a faulty power button. If no light comes on, there are most likely hardware issues that need to be addressed by professionals.
11. Faulty Power Button Replacement
If the power button isn’t working, it’s a quick fix!
You can order Akaso EK7000 replacement parts for the power button online. Replacing it takes only a few minutes.
- Remove the battery from the camera.
- Remove the front panel using a screwdriver or similar fine-tip tool.
- Use a Phillips screwdriver to remove the four screws on the cover plate (inside).
- Gently slide the camera out of the casing (push through the battery area).
- Press the power buttons down into the camera from the outside.
- Replace the old buttons with the new ones.
12. Akaso EK7000 Firmware Update
The Akaso EK7000 camera is supposed to come with the newest firmware for the device. However, Akaso does not release its firmware updates to the general public, as they don’t recommend customers attempt to update their firmware.
However, they occasionally make exceptions because mistakes happen. Akaso asks that any inquiring customers get in contact with customer support so they can help.
13. Akaso EK7000 Format Fail
If the camera flashes a red light in place of the normal blue light, it signals that the SD card is not properly formatted. SD Cards must be in “FAT32” format to function with the Akaso EK7000 camera.
You can change the format of the SD card by connecting it to a computer and going into the SD card’s properties to the formatting options. However, if the red light appears even with the correct format, the SD card may not be compatible.
14. Akaso EK7000 Wifi Troubleshooting
The Akaso EK7000 connects directly to the internet for ease of access to your videos, but users have encountered common errors when using these features.
First, you must ensure your phone is connected to the camera using the “iSmart DV” app; the camera won’t connect to the internet without the app. It’s important to note that the camera functions properly even when not connected to the internet.
What To Look for When Buying an SD Card for the Akaso EK7000 Action Cameras?
The requirements for compatible SD cards for the Akaso EK7000 can be quite confusing, but only a few requirements need to be met.
- MicroSD card (Regular SD cards are not compatible)
- MicroSDXC or micro SDHC
- Up to 64GB card size
- UHS-I or UHS-II rating
- A maximum bitrate of 60 Mbps
Why Do You Need a Fast SD Card for the Akaso EK7000?
It’s not necessary to have a super high-quality SD card for the Akaso EK7000, but a better SD card will linearly scale the camera’s performance. The SD card is one of the main components of a camera, so a camera can only be as good as its SD card.
Getting an SD card that can run at 60 Mbps is the biggest key when choosing one. Ideally, you’d get a microSD with 64GB of storage and 60 Mbps bitrate.
Most issues occurring with this device are common and easily solved. Hopefully, this Akaso EK7000 troubleshooting guide was exactly what you needed to diagnose any issues with your device.
How do I reset my Akaso EK7000?
You can easily rest your device by removing and re-inserting the battery.
How do I turn on the wifi on Akaso EK7000?
You need the iSmart DV downloaded to your device to connect the Akaso EK7000 to wifi.
What is the wifi password for Akaso EK7000?
The password is “1234567890.”
How do I format the SD card on the Akaso camera?
Connect the camera to a computer and find the SD card’s properties to get to the formatting options.
How do I connect my phone to the Akaso?
You need the iSmart DV downloaded to your device to connect to the Akaso EK7000.