What you find on this page:
Troubleshooting your Arlo Pro 2 can be somewhat difficult without a guide. A guide will lead you in the right direction to troubleshooting your Arlo Pro 2 camera. Learn more about troubleshooting your Arlo Pro 2 camera.
Why Does My Arlo Pro 2 Camera Keep Going Offline?
Technology isn’t perfect; it requires troubleshooting to get it back online after it goes offline. As the Arlo Pro 2 owner, it is your job to know the best steps to get it back online. Then, once you finally get it back online, you can start your day where you left off.
Why Won’t My Arlo Pro 2 Camera Connect?
The Arlo Pro 2 camera may have a problem connecting. The batteries may need replacing or recharging. It also may happen due to your Wi-Fi connectivity issues. Make sure your Arlo Pro 2 camera is synced the right way.
Arlo Pro 2 Troubleshooting: Easy Fixes
Follow these quick fixes to ensure your Arlo Pro 2 device is working right:
- Confirm your Arlo Pro 2 Camera is connected to your Wi-Fi network.
- Check the internet connection on your Wi-Fi router
- Check your Arlo SmartHub or Base Station LED lights to make sure it is working properly
- Make sure your Arlo Pro 2 device is within 90 meters range of your Wi-Fi router
- Always check your batteries to ensure your batteries are charged
- Restart your device properly
- Allow your device to reach a safe operating temperature
- Stay updated on your device
- Reset your Arlo Pro 2 device
1. Is There Wi-Fi Signal Interference?
Be sure to check your network. Being surrounded by an area with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal problems. Try minimizing the number of networks in your environment to avoid signal interference.
2. Is Your Arlo Device Connected to the Correct Wi-Fi Network?
Confirm your Arlo Pro 2 Camera is connected to your Wi-Fi network. When you first set up your Arlo device, you will have two options to complete the setup. You will have an option to connect it to your Wi-Fi router or your Arlo SmartHub or Arlo Base Station.
3. Is Your Arlo Device in the Range of Your Wi-Fi Router, Arlo SmartHub, or Arlo Base Station?
Ensure your Arlo Pro 2 device is within the 90 meters range of your Wi-Fi router. You may also check with the router manufacturer to give you the best advice about the range if you own a Wi-Fi router. Make sure your camera isn’t too close to any objects.
4. Is Your Arlo Device Receiving Power?
Always check your batteries to ensure your batteries are charged if your Arlo Pro 2 device has rechargeable batteries. Also, make sure your batteries are inserted properly. Installing the Arlo app is a great idea; the app will show you if your battery is low.
Ensure your internet connection is secure and your device is plugged into the wall outlet, so you can confirm it is receiving all of its appropriate amounts of power to function properly. Never use third-party charging cables, only use compatible cable accessories.
5. Turn Your Arlo Device Off and On
Restart your device. Reinsert the batteries if your device uses removable batteries. Remove the batteries for at least 10 seconds before reinserting them. If your device is not wireless and wired, unplug it for ten seconds. Plug the device back into the power source.
6. Is Your Camera Too Hot or Too Cold?
The Arlo secure app will display a warning signal if your device runs too hot or too cold. If your device is too hot or too cold, your camera will temporarily shut off.
7. Check Arlo’s Service Status
Stay updated on your Arlo Pro 2 device. Check your status updates frequently. You will receive all of the latest updates. Most software tends to have software updates. To ensure you never miss an update, be sure to check frequently for any new updates.
8. Perform a Factory Reset on Your Device
Reset your Arlo Pro 2 device. If all of the other options fail you and your device is still offline, a factory reset may be your best option. First, remove your device from the Arlo Secure app. Factory reset the Arlo Pro 2 camera. Lastly, reinstall the device to your account. You have successfully performed a factory reset on your Arlo Pro 2 device.
Arlo Pro 2 Syncing Troubleshooting Discover the Device
Ensure your device is connected to a 2.4 GHz Wi-Fi router. Confirm that your mobile device is connected to the same 2.4 GHz network as your Arlo Pro 2 device. Verify you typed the correct SSID or network name and password. The network name and password must always be case-sensitive.
Check that your mobile device and Arlo Pro 2 camera are in the Wi-Fi range of your Wi-Fi router. Place your camera within 10-15 feet of your Wi-Fi router. Once you set up your camera and verify the connectivity, you are free to move it in any range of the Wi-FI router.
While your Arlo Pro 2 camera is under discovery, the LED light will blink blue repetitively. If the light blinks repetitively and suddenly times out, that means the connection wasn’t successful. However, if it times out, sync the device again by pressing the sync button. Make sure the LED light only blinks blue throughout the entire process.
Scan your camera with the prompted QR code. Once you hear the chime noise, it means you are ready to continue the process. If you don’t hear a chime, ensure the film on the camera lens is completely removed. Ensure you are in a well-lit area, so your Arlo Pro 2 camera can scan the QR code from the Arlo Secure mobile app.
If it doesn’t work, use a larger screen like an iPad to scan the QR code. If you are lucky enough to use an Android device instead of an iOS, the Android app will give you an option to zoom onto the QR code to make scanning a lot easier. If all of the steps fail, perform a factory reset on the Arlo device.
Arlo Pro 2 Setup Troubleshooting
Launch the Arlo secure app and go to add a new device. Once you select your Arlo device, you will tap the button that reads cameras and choose your model, which is Pro. Next, you will tap the type of Pro camera, which is Arlo. Lastly, you will select an Arlo SmartHub or Arlo Base Station.
Afterward, you will insert the battery into your camera. Gently unlock the battery compartment, press the latch button, and pull back gently. Next, insert the battery and close the battery door. After you tap the Continue button, you will press the sync button for about two seconds and then the release button.
Once the LED light is blinking blue, you will tap Continue. Then, Arlo will begin looking for your camera. After you name your camera, tap Continue and then tap Finish.
Arlo Pro 2 Syncing Troubleshooting
Your Arlo Pro 2 device might fail to sync to your Arlo SmartHub or Base Station. It is important to ensure you successfully sync your device to the Base Station. Ensure your camera is close enough to the Base Station, no more than three feet away. If your camera is too far away from the SmartHub, it will not sync.
How To Sync Arlo Pro 2 Camera to the Base – Syncing LED(s):
If your SmartHub is a single LED system, the sync button doesn’t need to be pressed, a blue light will blink rapidly during the syncing process. However, if your SmartHub or Base Station is a multi-LED system, you will have a visible sync button to press to start the syncing process.
If the light blinks green, you are properly syncing your camera. Make sure you don’t press the button for too long, it will turn an amber color, and you will have to wait at least 15 minutes to restart the process.
How Do I Sync My Arlo Pro 2 Camera to the Base?
Since you are using the Arlo Pro 2 device, you will be required to sync with the sync button, which is located on the top of your camera. You will receive a blue LED signal. Automatically, your camera will start syncing to the base station.
Battery Status:
Ensure your battery is fully charged. If your batteries are low, your device may not sync. Your device will notify you of a low battery, and the battery icon will become an orange color. Checking your battery is easy. Log in to your account, click the settings icon, and your battery status will display on the Device Settings page.
Base Station Status:
Your Arlo Pro 2 device will not be able to sync if your base station is not added. Log in to your account, click settings and go to my device. Select your base station. Lastly, you will see a display of your base station.
Arlo Pro 2 Base Station Setup Troubleshooting
It is important to make sure your base station stays connected to the internet. Your SmartHub or Base Station must be connected to your router. Connect your Base Station by using an Ethernet cable, before powering it on, if not, your base station may not connect to your internet properly.
Connect the power adapter to your base station, then plug it into a power outlet. Once you press the On button to turn on the base station, wait for the LED light. The LED light will turn green in as few as two minutes. However, since you will be using a single LED base station, it will turn blue. Finally, your base station is successfully connected to the internet.
Arlo Base Station Offline
If your Arlo base station is offline or there is a problem with your connection, the LED will be a solid or blinking amber light. There is also a possibility that there will not be a LED light on at all.
Check the Ethernet or LAN cable connection. Next, check the power adapter by making sure the cord isn’t damaged. Try power cycling your Base Station; this is done by resetting it. Lastly, perform a factory reset if everything else fails.
Arlo Camera Keeps Going Offline
If your Arlo device keeps going offline, factory reset it. Grab a paper clip to press and hold the reset button, which is located on the back of the SmartHub for 10 seconds. Once the reset button is released and reset is complete, you will see a flashing amber LED light. Once the light stops blinking, your BaseStation will reboot.
Remember to remove the BaseStation from your account to prevent further problems and then instantly add it.
My Arlo Pro or Arlo Pro 2 Camera Battery Isn’t Charging: What Do I Do?
If your battery stops charging, ensure you are using the correct power adapter. The power adapter should identify three things, the QC 2.0 icon, which is a lightning bolt icon, the output needs to be 9V===1.1A, and an Arlo or NETGEAR logo. Next, you need to troubleshoot the situation by following these steps:
- Make sure the power adapter is fully inserted into the AC power adapter and camera.
- Place your camera outside, but first, ensure the USB port cap is sealed tightly.
- Remove and reinsert the battery and power adapter cable.
- Make sure your camera is online by logging into your account.
- Check the LED lights while your device is charging.
- If all fails, factory reset your Arlo device.
Why Is One of My Arlo Cameras Not Working?
If your Arlo camera isn’t working, there is a possibility it has a battery that needs charging. There is also a possibility the camera is not online. Lastly, the device may not be receiving enough power and need a new power electrical outlet.
Conclusion
The Arlo Pro 2 guide is helpful. It allows all users to be worry-free while setting up or troubleshooting their Arlo devices. The Arlo Pro 2 camera is great. You and being in great environmental factors can make the camera last for a long time.
Frequently Asked Questions
You can start your Arlo camera remotely through the Arlo Secure app.
You can sync your Arlo camera to the app by using the Arlo Pro 2 setup troubleshooting step in the guide.
You must perform a factory reset to reinstall your Arlo camera.
Restarting the Arlo base station will restore the device to the default setting and remove the serial number from your Arlo app account.
The batteries can last for approximately 3-6 months, only if safe time requirements are met. However, if your camera records more than five minutes per day, if the temperature is below 32 degrees C, that can decrease battery life or the life of the cameras.
