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While you can use your Roomba without being connected to the internet, you will lose most of the functionality that makes this device so useful. Voice commands and zone maps will not work, for example. The good news is that you can try a few simple things to fix this problem.
Roomba works without a WiFi connection, but you won’t be able to control it with your smartphone or access many of the features that make it so helpful. If you’re having trouble connecting your Roomba to the internet, here are a few things you can do:
The Roomba Cloud Cannot Talk – Problems and Solutions
The Roomba not connecting to the cloud is a problem many users experience. There are a few possible causes and solutions for this problem.
The Robot Is Not Charged
One of the most frequent issues is that your Roomba has no charge. The Roomba needs to be connected to a power source to connect to the internet. Check that your Roomba is plugged in and try again.
Check Connections
If your Roomba has a charge, then you should check the connections. Make sure that you connect the Ethernet cable to the router. Also, check that the WiFi is on and that the correct network is selected.
If the connections are good, then you should try restarting your Roomba. To do this, press the “Clean” button on the Roomba for 20 seconds.
Connect your Roomba to your computer to check for updates and open the iRobot Home App. From here, you can look for updates and install them if necessary. Updates often fix problems with devices, so this is an excellent step to take even if you are not having trouble connecting to the cloud.
The WiFi Connection Is Not Working
If your Roomba shows a connection to WiFi, but you are still seeing the same error, it is possible the link is not working correctly. To fix this, try restarting your router and reconnecting the Roomba to WiFi.
If the problem continues, you may need to factory reset your Roomba. To do this, press and hold the Clean, Spot, and Home buttons for ten seconds until Roomba makes a sound. This process will reset your Roomba to its default settings, and you will need to reconfigure it.
The Dock Is Not Charged
Another possible reason the Roomba cloud cannot talk is that you haven’t charged the dock. To fix this, attach the dock to a power source and wait for it to charge. Once you have the dock fully charged, try using the Roomba again.
The Robot Is Not Seated Correctly
If the Roomba is not seated correctly on the dock, it will not be able to charge appropriately. To fix this, ensure that the Roomba lines up with the dock and then press down on it until it clicks into place.
Outdated Firmware
If the Roomba’s firmware is outdated, it can cause the Roomba connection error. To update the firmware, you must be somewhere with functioning WiFi. On the Roomba, select More -> Settings -> WiFi settings -> Robot WiFi details and check your connection. If you are online, the Roomba should automatically download any updates.
The Router Software Blocked the Outside Apps
If you are using router software that blocks outside apps, it can cause connectivity issues. Access your router’s setup page and add Roomba’s IP address to the excluded list, allowing Roomba to connect to the internet.
The Router App Is Blocking the Outside Device
If you are using router software that blocks outside apps, it can cause connectivity issues. Access your router’s setup page and add Roomba’s IP address to the excluded list.
The Firewall Ports Are Closed
If the Firewall ports are closed, it can cause the Roomba cloud cannot talk error. To fix this, open the port Roomba uses to communicate with the outside world. Open ports 8080, 8383, 123, and 443.
Password Issues
If you change your WiFi password and do not update it on the Roomba, this can cause problems. To fix this, go to More -> Settings -> WiFi settings and enter the new password.
Reach out to customer service for assistance if you are still experiencing the Roomba cloud cannot talk error.
ISP Issues
Check if your internet service provider is experiencing an outage in your area. If so, this could be why the Roomba is not connecting to the internet.
Verify Network Name
Roomba may be connected to a different network than your cell phone. To check this, go to More -> Settings -> WiFi settings. The network name should match the network to which your phone connects.
Check for Interference
If there is interference from another device, it can cause problems with the Roomba’s connection. To fix this, try moving the Roomba to a different location.
Move Home Base
Try moving Roomba’s Home Base unit closer to the router to eliminate distance or interference issues.
Check for Obstructions
If there are any obstructions between the Roomba and the router, this can cause problems with the connection. Remove any obstacles and try again.
Contact Customer Support
If you are still dealing with problems, contact customer support for assistance. They will be able to help you troubleshoot the issue and get your Roomba working again.
Conclusion
Although many potential reasons your Roomba may not be connecting to the cloud, we have outlined some of the most common solutions. If your Roomba still has trouble connecting, please get in touch with iRobot customer support for additional assistance.
Please let us know if you need additional help, or have any question. Our team of experts will be happy to assist you.
FAQs
These are some of the most frequently asked questions about the Roomba connection error.
A blinking green light means that the Roomba is in WiFi setup mode. Follow the instructions on Roomba’s screen to connect to your home WiFi network.
The light blinks every ten seconds to indicate that the unit has a full charge and is running a software update if Roomba is attached to the base and the white light blinks.
If Roomba has not connected to your WiFi network, ensure the Roomba and the base are in a part of your home with good WiFi coverage. Ensure Roomba’s light is blinking green and follow the setup instructions on the unit’s screen.
If Roomba does not appear on your network, restart your router and Roomba. Try the WiFi setup process again.
Force close the app and reopen it, allowing Roomba to connect. To force quit an app, press down on the icon until the red close icon appears. Press this, and the app will close.
Roomba software should automatically update if you are on a WiFi network. If you cannot connect to WiFi, you can use the Osmo to connect.
Osmo is an upgrade pod that can be requested from iRobot when an offline firmware update is needed. Place Roomba on the base and lift the handle. You should see a serial port. Plug Osmo into the serial port, and the update will begin automatically. When the update finishes, place Osmo in the envelope provided by iRobot and return it.
A Roomba can last up to five years if you keep it clean and maintained. The battery may need a replacement after two years.
Newer models can create maps of your home, which allows you to see where Roomba has cleaned and where it will go next.
Older models do not create maps but still have sensors to help avoid obstacles.
Yes, using the HOME app, you can schedule Roomba to clean at a specific time every day.
Yes, Roomba can respond to voice commands using an Amazon Echo or Google Home. You can tell it to clean, stop cleaning or return to base.
– One beep means that Roomba is stuck
– Two beeps mean the brushes will not rotate
– Five beeps mean a wheel is stuck
– Six beeps mean sensors are dirty, or Roomba can not tell where it is
– Nine beeps mean the bumper sensor is dirty
If Roomba gets stuck, it will try to free itself. It will go into standby mode and turn off if it cannot. Once Roomba is freed, it will go back to cleaning.
The dustbin is on the top of the Roomba. To open it, press the release button and pull up. The bin should come out quickly. Once it’s out, empty it into the trash can. Remove any hair or debris wrapped around the brushes before turning the bin back in.
To put the dustbin back in, line up the arrows on the bin with the arrow on the Roomba. Push down until you hear a click, indicating it’s locked in place.
You should clean Roomba every week to keep it running correctly. Use the brush tool to remove hair and debris from the brushes. The tool is on the side of the Roomba.
To clean the dustbin, empty it after each use. To clean the sensors, use a dry cloth to wipe them down. Do not use any liquids.
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